The second-hand marketplace Members Share Displeasure Regarding Size Updates

Members of the platform have expressed outrage following a change that caused products showing incorrect sizing.

The popular resale platform has altered its size classifications for women's and children's garments failing to inform all shoppers about the modification.

Digital Channels Response

Numerous buyers and vendors have taken to social media stating that platform listings now display a different size category versus the original listing as a result of the reclassification.

The company said the updated approach better aligns with other platforms.

The platform has recommended to review their products and adjust the sizing manually when needed, which has left users frustrated.

Measurement Approach Modifications

Previously, the measurements included one number and one letter, for instance S/8 or M/10.

The updated approach includes a letter and a range like S/UK 8-10.

With some products, the sizing has been recategorised - for example a size L used to be a 12 but is now a UK 16-18.

Shopper Stories

Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Stephanie Gallen, based in Glasgow, said garments she listed with size 14 tags were displaying on the service as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.

Required Changes

Charlotte Lunn, from Derby, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"Personally, this is quite irritating, as I'm chronically ill and selling on Vinted has been paramount after experiencing income reduction," she stated.

Platform Context

The service features exceeding 100 million shoppers, comprising 18 million UK members.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This isn't the first time that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods due to shopper criticism.